MEET THE MAKER
If you've ever spent good money on a reed diffuser that promised everything - and couldn't smell it after a fortnight - I understand completely.
That was me. So I made it myself.
Hi, I'm Karen, home fragrance obsessive, and the person who hand-pours every single product at Scotts.
Twenty-plus years of sourcing as a fashion retail buyer taught me exactly what quality looks like. Then I was made redundant - and instead of finding the next buying role, I turned my kitchen into a laboratory. A year of sourcing, testing and refusing to compromise - Scotts was born.
Scotts is for the woman who is done being disappointed with home fragrance.
Handcrafted in small batches in Leicestershire - with ingredients I'm happy to name and made with the same obsessive detail I gave to fashion. No compromises. No shortcuts. No fragrance that fades after a fortnight.
If you've found Scotts - I don't think it's an accident.
Welcome, you're officially one of the Sanctuary Seekers now.
Why Choose Scotts
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The Process
Each product is hand-poured in our Leicester studio, allowing us to focus on quality & attention to detail. I spent just over a year researching and testing waxes, so that our candles and melts were long-lasting and had the best scent throw. Testing is a huge part of making handmade home fragrance products… candle making really is a science and to make a truly great candle takes time to perfect. All our candles are hand poured in small batches for maximum quality… every candle is made and finished perfectly.
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Components
Our candles and wax melts are made with our signature blended soy wax, premium fragrance oils… with natural cotton wicks for a clean burn. While our reed diffusers use an eco-friendly base designed to evaporate slowly for a longer-lasting fragrance. Across all products, we use fragrances from industry-leading suppliers so that they smell expensive and fill your space always free from parabens and phthalates. Every component is thought out and sourced from suppliers where sustainability is as important to them as it is to us.
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Sustainability
Sustainability is at the heart of what we do from our ingredients right through to our packaging… We use FSC-certified card and paper for all boxes and labels. We keep packaging plastic-free wherever possible and our glass jars are designed to be reused long after the candle has finished. I designed packaging that used sustainable materials and is printed in the UK. We also offer reed diffuser refills as part of our commitment to reducing waste and creating products that are both beautiful and responsible.
Frequently Asked Questions
SHIPPING
- All orders are despatched within 2 to 3 working days from order confirmation
- Our shipping services are via Royal Mail 24 or 48 tracked
- Please note we currently only ship within the UK
- Click & Collect or Free Local Drop Off is offered on orders within a 10-mile radius of the LE9 postcode
RETURNS & EXCHANGES
If your item arrives faulty please email us at enquiries@scotts-lifestyle.co.uk with your order number and photos within 3 days of receiving your purchase
If you change your mind and would like to exchange or return an item, please email us at enquiries@scotts-lifestyle.co.uk with your order number and brief feedback with the reason why within 3 days of receiving your purchase. It will be decided who will pay return postage at this point
Returned items must sent back to us within 14 days of receipt, unused and in their original packaging.
Items that are not re-saleable will not qualify for an exchange or refund.
Please allow 7 working days for refunds to be processed
CHANGE OR CANCEL AN ORDER
If you wish to change or cancel your order, you may do so within 24 hours of the order being placed, please contact us on either 07803 181185 or at enquiries@scotts-lifestyle.co.uk
ORDER TRACKING
- Upon despatch, you will receive a confirmation email from us with your tracking number
- Please visit https://www.royalmail.com/track to track your order
CUSTOMER SUPPORT
- If you need assistance, you can contact us on 07803 181185 or at enquiries@scotts-lifestyle.co.uk
- We are available 7 days a week and respond to all queries within 24-48 hours
OTHER QUESTIONS YOU MAY HAVE
What if the product I would like to order is out of stock?
Occasionally we may run out of your favourite product, please feel free to contact us and we will always do our best to provide you with the item as soon as we can, subject to the components being in stock with our suppliers.
What if my Scotts purchase is being sent as a gift?
To reduce paper use, invoices are not included in your parcel making it more discreet if ordering a Scotts product as a gift. All purchases come with a handwritten note, so pls feel free to let us know what you would like on your note if it is being sent direct to the recipient
How do I become a stockist?
If you're interested in becoming a stockist please e-mail us at enquiries@scotts-lifestyle.co.uk, so we can send you an Information Booklet and Sample Box